Return Policy

Returns

We accept returns for product that is damaged or when the wrong item was shipped as long as it is reported within 30 days of purchase.

Contact us for a return shipping label. If the problem was on our part, there are no charges for return shipping.

We don’t offer returns and exchanges unless there was an error on our part. However, if there’s something wrong with your order, please let us know by contacting us at customerservice@mowbi.com!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at customerservice@mowbi.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. 

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let
us know at customerservice@mowbi.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!